How Skin Affairs Luxe collects, uses, and protects your information

This Privacy Policy explains how Skin Affairs Luxe handles personal information collected through the website, account creation, checkout, customer support, and order fulfilment.

Last updated: April 10, 2026
Collected Data

Account, order, address, and support information

We collect only the information reasonably required to process orders, provide delivery updates, maintain your account, and answer support requests.

Payments

Handled through Razorpay and payment networks

Online payments are processed through Razorpay and connected payment networks. We do not intentionally store full card numbers, CVV, or UPI PINs on this website.

Your Choices

Request corrections or support

You can contact us at helloskinaffairsluxe@gmail.com for account corrections, order support, or privacy questions.

1. Information we may collect

  • Name, email address, mobile number, address, and other recipient details submitted during account use or checkout.
  • Order details, payment method labels, order status, delivery events, and related support records.
  • Saved addresses, wishlist entries, cart details, and locally stored convenience preferences.
  • Support messages, exchange requests, and customer communications through email, phone, or WhatsApp.
  • Basic browser, device, and technical data used for diagnostics, reliability, and abuse prevention.

2. How we use information

  • To create and manage accounts.
  • To process orders, verify payment events, and coordinate fulfilment.
  • To send order confirmations, status updates, and customer support responses.
  • To detect suspicious activity, reduce fraud risk, and improve site performance.

3. Payment and sensitive financial data

  • Online payments are processed by Razorpay and related payment systems.
  • Skin Affairs Luxe does not ask for or intentionally store OTP, UPI PIN, CVV, ATM PIN, or internet banking password.
  • Payment success, failure, cancellation, and verification events may be retained in order records for operations and fraud review.

4. Cookies and browser storage

  • The website uses browser storage and similar tools to remember cart, wishlist, saved address, and convenience settings.
  • These features help preserve checkout continuity across visits.
  • Clearing browser data may remove locally saved preferences or sign you out.

5. Sharing of information

  • We may share limited information with payment partners, couriers, technical infrastructure providers, and service partners involved in store operations.
  • We may also share information for fraud prevention, dispute handling, or legal compliance where required.
  • We do not describe the store as routinely selling customer personal data.

6. Retention and security

  • Account, order, and support records may be retained for business records, fraud control, customer support, and legal compliance.
  • We use reasonable administrative and technical measures to protect information.
  • No website, payment flow, network, or storage environment can be guaranteed completely secure.

7. Your rights and contact

  • You may request correction of inaccurate account or order information.
  • You may ask privacy or grievance questions through helloskinaffairsluxe@gmail.com.
  • This page may be updated from time to time, and the latest version will remain published here.