Exchange requests within 5 days of delivery

Skin Affairs Luxe accepts exchange requests only within 5 days of delivery. After 5 days from delivery, no return, exchange, or refund request will be accepted.

Last updated: April 10, 2026
Exchange Window

Within 5 days of delivery

Requests must be raised within 5 days from the date the order is marked delivered. After that, no return, exchange, or refund will be available.

Condition

Unused items in original condition

Items should generally be unused, unaltered, and returned with original packaging where applicable.

Review

Subject to verification

Exchange approval depends on product condition, issue verification, and operational feasibility.

1. Eligible situations

  • Wrong item received.
  • Item received is damaged, defective, or materially different from the confirmed order.
  • Other exchange cases expressly approved by support after review.

2. Window and condition

  • Exchange requests must be raised within 5 days of delivery.
  • After 5 days from delivery, no return, exchange, or refund will be accepted.
  • The item should not be used, altered, or returned in unsellable condition.
  • Original packaging, tags, and supporting material should be retained wherever possible.

3. Verification

  • Please share your order ID, issue details, and clear photos or video where relevant.
  • An unboxing video may help faster review in damaged, missing, or wrong-item cases.
  • Support may ask for additional verification before approving an exchange.

4. Non-exchange situations

  • Requests based purely on preference after use or wear may be declined.
  • Minor visual variation from lighting, screen display, or handcrafted detail may not by itself qualify.
  • Items damaged due to misuse or mishandling may not qualify.

5. How approved exchanges are handled

If your request is approved, Skin Affairs Luxe may offer a replacement item, exchange for an equivalent product or value, or another operationally feasible resolution depending on stock and case details.

6. Related refund and cancellation questions

Refund and cancellation handling, where applicable, is explained separately in the Cancellation & Refund Policy. This policy should be read together with that page.

7. How to raise a request

  • Email helloskinaffairsluxe@gmail.com.
  • Share your order ID, issue summary, and supporting proof.
  • Contact support promptly within the exchange window for faster review.